🚨 Vehicle Release & Payment Policies

POLICY REVIEW

To ensure a smooth and compliant release process, please review the following policies:

Police Releases (If Applicable)
If a police release is required, it must be presented at the time of pickup along with the valid driver’s license of the individual to whom the release is issued.
Valid Driver’s License Required
All individuals retrieving a vehicle must present a valid, government-issued driver’s license at the time of release.
Current Registered Owner Only
Only the current registered owner of the vehicle may authorize or complete the release. No exceptions.
All Charges Must Be Paid in Full
All towing, storage, and related fees must be paid in full before the vehicle will be released.
Non-Driveable Vehicles Must Be Towed Out
If the vehicle is not driveable, it must be towed from the premises. The tow driver must present a valid driver’s license and a valid Motor Carrier Permit (MCP).
Tow & Storage Fee Breakdown
- Towing fees are billed based on our hourly rate.
- Storage fees are charged at a daily flat rate.
- The first 24 hours are billed as one full day.
- After 24 hours, storage charges accrue per calendar day (not per 24-hour cycle).

impounded vehicles

Additional information

In order to retrieve your vehicle, you must provide the following-

NO EXCEPTIONS

1. Release papers from the impounding agency (if required)

2. You must be the CURRENT registered owner of the vehicle, or an agent of the registered or legal owner. If you are acting as an agent, you must provide a notarized statement from the registered or legal owner authorizing you to take possession of the vehicle or property.

3. You must have valid government issued Driver's License. If you do not have a valid Driver's License then a Valid Identification card must be present along with two licensed drivers.

4. All charges must be paid in full. No company or personal checks. We accept cash, Visa, Mastercard, American Express, and Discover cards. Credit card must match Valid government issued identification.

IF YOU HAVE ANY QUESTIONS, PLEASE VISIT OUR FAQ PAGE.

In order to retrieve personal belongings-you must be the current Registered Owner.

faq'S

LIEN SALE & COLLECTION INFORMATION

LIEN SALES

In addition to your hourly impoundment fee, vehicles will accrue a daily storage fee and lien fees. You will be notified of lien sale via postal service at the address on file with the Department of Motor Vehicles. If you fail to redeem your vehicle, the vehicle will be sold at public auction in attempt to recover the outstanding towing, storage, and lien fees. If you are the responsible party of the vehicle, it is in your best interest to redeem the vehicle as soon as possible or make other arrangements. This will eliminate any further liability to you. If you fail to redeem your vehicle, it will be considered abandoned. California Motor Vehicle Code22523 (b) states "No person shall abandon a vehicle upon public or private property without the express or implied consent of the owner or person in lawful possession or control of the property."

COLLECTION INFORMATION

We also have the right to refer this matter to a collection agency for the balance owed. We will report any unpaid debt to credit reporting agencies. Vehicles sold at auction rarely sell for the amount of charges outstanding. The sale price of the vehicle is deducted from the total bill and the remaining outstanding amount will be processed to our collections department. California Civil Code 3068.2 makes the registered owner(s) responsible for the towing, storage and lien sale charges less the amount we receive from the sale.

Find out more